Here are the Google reviews of our customers from around the world. If you would like to leave CRM Jewelers a review, please go to our page on Google to so so. Thank you for your business!
Amar Patel
19:00 28 Sep 22
Phenomenal! Can't say enough good things about this place and their staff. From Carlos, to Charlie to Betty to Willy, etc. The list goes one. So welcoming and very knowledgeable. Honest and upfront like no other. Wouldn't go anywhere else now.
trask grant
21:50 26 Sep 22
This was a great experience for me today at CRM JEWELERS. As i walked in i was greeted with love. Everyone has great customer service and made me feel like family. I got a chance to speak with everyone and talk about watch’s etc and they even got me the famous “Cuban coffee”. I’m a big supporter/fan of CRM watching from watching them on YouTube so i flew from nyc just to see them today. Thank you everyone from CRM for the hospitality, I will be back soon.P.s if you’re in town definitely check out their inventory and get one of their pieces. You can’t trust everyone out there so I’ll always bank on them for their transparency and honesty to feel secure buying from them !!
Veronica Garcia Castro
14:42 26 Sep 22
RVP HN
13:07 26 Sep 22
Great people and service! Highly recommend!
Marlon González
23:33 23 Sep 22
CRM Jewelers: The best experienceI felt like family... I recommend it 100%
Chris Pflueger
22:51 23 Sep 22
Amazing products and quick turnaround time. Charlie helped me find the time piece I had been wanting for years. Thanks to Charlie, Carlos, and Betty for all your help.
Shawn Bhimji
18:05 16 Sep 22
You need anything go see them. Such a nice and amazing people. Hospitality like you would never believe. You guys are amazing thank you for everything.
Woody Wop
16:15 16 Sep 22
Charlie is the best at repairing watches best in the mf game
whifflinggeese
21:05 13 Sep 22
Amazing purchase experience with Charlie at CRM! Will definitely be back for more…
John Mirasol
17:15 10 Sep 22
Carlos is an amazing family man, he runs his business with complete honesty no BS and his whole family follows in his footsteps, Charlie is awesome to work with, watch out for Betty she may be pretty but she is too good at the numbers and the process that you may think she is mad at you but she's not, when you working with tens of thousands of dollars per transaction you need a person like Betty trust me.
Miguel Palmero
20:34 07 Sep 22
CRM family-owned Jewelry Store with exceptional customer service! Thank you Sandra for your help, for sending me pictures, and answer all my questions. I highly recommend them!
david kess
18:46 06 Sep 22
this is for the produciton team #Youtube #Google #1always watching and thanks again for the best content
Nika Rahmani
18:31 11 Aug 22
Visited Miami from Australia, had to stop by CRM, I have to say hands down the best team to come to for anything luxury watch related. 10/10
Tanmay Manohar
18:00 07 Aug 22
Jenny was an enormous help when I was purchasing my first Cuban link bracelet! She replied quickly to my inquiries and proactively came up with ideas about how I could get the right balance of dimensions + weight + cost. I've followed CRM Jewelers' YouTube channel for many years and the process of working with them is as smooth and professional as their videos lead you to believe. I was purchasing sight-unseen with the bracelet being custom made and shipped to me and I'm happy to say when I received it that it looked and felt extremely high quality. I've already received several compliments from friends & family. I definitely recommend CRM Jewelers!
C Parks
17:11 03 Aug 22
Purchased a 8mm Cuban link chain and I’m extremely happy. I was quoted 4-5 weeks but received my chain in about 2 and a half weeks. I shopped around and they gave me the best quote I could find.
Charles Dominguez
05:49 03 Aug 22
Will Stute
22:34 02 Aug 22
Great service and value. And I love doing biz with a family owned business. CRM is outstanding and Sandra was great every step of the way. I will be back!
Desmond Boots
02:16 31 Jul 22
Youtube 5 Stars
MV Kelly
20:30 26 Jul 22
What can I say about CRM Jewelers; the real comment is what can't I say about them. I traveled all the way from Dallas, TX to buy a Cuban link chain. My brother and I were treated like family as soon as we walked through the door. Sandra was amazing through my shopping experience. I went into the shop wanting one thing but due to the education Sandra gave, I walked out with what I truly wanted. I love to buy jewelry, and this experience by far has been the best one yet. I would recommend this team to anyone. This is what a high-end, luxury, family owned business is supposed to operate like! I can't wait until the next purchase with them.MVK
Anthony Lam
18:48 22 Jul 22
This was my first time using CRM and it was a great experience. Sandra was great to work with and she kept me updated throughout the process and was readily available to answer any questions. Thank you!
Boxing Man
15:18 20 Jul 22
Be very careful they sold me 2 fake Rolex watches i lost at least 100,000 at this place please don't shop here please I'm going to sue and you can't say this is fake or you can't find any record of me well you won't from a Google review I didn't buy the watch in under BOXING MAN THIS IS VERY REAL
Mathew Johnston
19:44 19 Jul 22
Truly a professional group of people. Congrats on all of your hard work and success.
Terry Beach
16:24 19 Jul 22
Dealing with Sandra at CRM Jewelers was an easy and great experience!
Luis Hernandez
18:50 11 Jul 22
Can I begin by saying that shopping for service is equally as important as the product you are looking to purchase. If there could be a six star option I would chose it. Raysa assisted me in purchasing a Cuban link chain over the phone and made the process so smooth and made me feel so comfortable the communication was perfect and knowledgeable I would highly recommend this jewelry store!
Kyle Morioka
17:40 08 Jul 22
Charlie helped authenticate my Daytona Panda. Super knowledgeable and courteous. Would highly recommend his shop.
Patrick Parsons
15:30 30 Jun 22
Charlie was wonderful and his wisdom on watches is unmatched. This dealer is on top of his game and you can do business with him in confidence. Highly recommend will be doing business with him again.
Patrick Li
18:04 29 Jun 22
Great service! Beautiful wallet!
PETE DOE1K
16:12 29 Jun 22
If I can give them 10stars I would. From the professionalism shown by all the staff to the attention to detail. Hands down the best in the industry!!
Be Kind (Work Hard)
13:25 28 Jun 22
CRM is the best! I just completed a Patek 5990 1R purchase and it was a great client experience thanks to Carlos and Jenny. They provided a high degree of customer support and service. Jenny was highly responsive throughout the process and always available for question and follow up. Great experience from a great team at CRM. CRM = High trust…high quality people!
Kyle Dallaire
22:33 25 Jun 22
While taking a much needed vacation to Miami, I had the opportunity at stopping into CRM Jewelers. I walked in and was met by Charlie and I believe his aunt Betty! Both provided me with amazing service and I never felt pressure to buy anything. We spoke for about 25 minutes and while doing so, Charlie showed me a few watches on inventory. All the staff I met showed me amazing hospitality and I truly appreciate the feeling of being part of the CRM family.Cheers from St. Augustine!
Mike Zoman
18:32 22 Jun 22
Had been following the CRM family for quite a while. I must say with all honesty that they are top tier as far as professionalism, trust, and reliability. They took good care of me from beginning til the end and shipped me my watch. Major props to the whole team, especially Carlos, Charlie, Sandra & Betty! Thanks again.
Joshua Sugidono
16:53 09 Jun 22
Carlos & CRM are the best!I recently bought 2 custom Phantom Lab Rolex pieces from CRM for my wife. On one of the watches the crystal bezel broke. Carlos worked diligently for me with Phantom Lab to get it fixed @ no cost to me. Great service & great attitude. Thank you Carlos & CRM AAAA++++++
Hattori Lopez
23:22 08 Jun 22
First of all I want to say how greatful we are for Charlie to source a watch in under 20minutes and it’s not a watch that can be sourced as easy which you can see for yourself. But anyway, this jewellers hospitality and the way they run there business is not somthing you see everyday or Iv come across. Most welcoming business we have walked in to. Will even be flying back into Miami just to buy jewellery from these guys. Blessed to meet such a friendly family owned business. Much appreciations Delmi & Hattori. Once again thank you Charlie you made it somthing different.ROSE GOLD DAY DATE 36mm MOP DIAL 2022!
Jhensee Gomez
12:46 08 Jun 22
Just want to say Crm Family is just that a Family, they make you feel welcome all the time and give you that family treatment. I have taken care of by Sandra, William and Charlie and they all been great!! Big thank you to el Mero Mero Mr Carlos and the rest of the crew!!!!
Andy Larra
09:19 05 Jun 22
Went here a few times over the last few years and have never failed to have been happy with my purchases! My daily wear tree is ALL from there and the 2 Rolex's I got for my better half (even the tutti frutti yachmaster AND the gold and jeweled presidential which at that time were SUPER hard to find!) seemed to be NO sweat! Everyone was awesome and very helpful! I went there on a whim while I was hunting for a forged carbon AP chrono after trying the Seybold with no luck and, BAM! There it was! Even one of the rose gold solid royal oak I wanted was a LITTLE snug at fitting and the owner straight up helped me out with an extra link for it kn the spot. Plus that buyback promise of theirs is awesome! Tbh, I really only stepped inside twice because I was so confident with them that when I decided to make purchases, I'd call make the arrangements, wire and have it delivered in no time! That kind of service just isn't around anymore alnd i love it! I thi k it's time to go back and sell one to see what's next... 🤔 🤷♂️ Anyways, point is that they're awesome and I'd recommend again and again! I'll keep you guys posted if I go back again soon... in other words... tell you guys soon... I tried to upload pics but it won't let me...
Picky Glutton
23:39 02 Jun 22
Ungrateful for customers. Very disrespectful service from the owner who has a serious Napoleon complex. His son who helps out is inexperienced but tries his best.
Dionel Plasencia
02:33 26 May 22
This is my 2nd purchase from Crm jewelers. I really trust Carlos & his team. I bought this skydweller over the phone didn’t even see it in person. Once I received it it was everything they promise to be. Will continue to shop with Crm jewelers. Highly recommend!! Thank you Carlos & Charlie. Shout out Big Will & Betty.
John M
05:05 25 May 22
Man...totally blown away by the customer service. I was In town and decided I wanted to check out the shop because they run one of my favorite YouTube channels, so I called in (twice) and Sandra picked up right away. She was so welcoming over the phone and even more so inperson. Me being a huge fan Sandra and Charlie showed me around the shop and chatted with me for well over an hour. They even let helped me make a bottle of formula for my daughter 😂. You guys are truly awesome and I will definitely grab that $185k ap from you when I'm ready.P.s. Danny sorry I bickered with you on YouTube 😂 you guys are awesome.
David Sepulveda
21:25 23 May 22
Thank you to Sandra and CRM Jewelers for a amazing customer experience! I was able to seamlessly purchase and receive the most beautiful Cuban link chain, all done over the phone! Sandra’s communication and knowledge was exact and top notch! I Look forward to doing future business with CRM Jewelers. Hopefully next time I am in town I can visit the store!
wheels
06:23 17 May 22
A top notch Jewelery manufacturer who makes most items by hand. Old world craftsmanship with a broad appreciation for their customers tastes. One of the best!
Tracy Silk
14:51 16 May 22
Sandra was an absolute joy. We spoke over the phone prior to coming in and she had our Watch ready for us to try on as soon as we walked in the door. Everything was absolutely seamless. I would definitely recommend CRM Jewelers to everyone and I will definitely use them again and ask for Sandra.
Rasheed Grant
22:31 29 Apr 22
Great company, quality products and fast shipping! 11/10 would recommend!!
Mariano Madrigal
01:21 28 Apr 22
Excellent service, I traveled from Costa Rica to do business with them and it was a success, very professional, recommended...
Wissam Fawaz
21:51 22 Apr 22
I purchased a rolex, its was such an easy and quick process. The watch literally came in the next day. I am super happy i chose these guys would definitely recommend
ROSIE BEEFNSTUFF
21:31 21 Apr 22
Ruby Garcia Perez
13:39 21 Apr 22
Admiro el trabajo de CRM como familia, Will me atendió y siempre estuvo pendiente de mis requerimientos ya que compre desde el exterior!, la comunicación fue excelente, 100% recomendados, super responsables.
jonathan knight
14:14 15 Apr 22
CRM Jewelers is a family owned business and it shows. I walked in had some questions about my watch and Carlos.M made me feel at home. I appreciate your help, knowledge and expertise.Thank you again for all your help!
Daniel Babeti
07:19 15 Apr 22
I am hoping in the near future when I have my finances in order to be able to go in the store and meet this great family. In the end it is a business but this family is from heaven. They are blessed people and family first business second. If people report a bad review because they could not get back to you don’t do it. The CRM family is super busy and understand they will get back to you. They should always get 5 star ⭐️ reviews. These people are what all of us in society should be so don’t write a bad review until you give them a fair chance. Hope to buy my first rolex one day from CRM. I love you all and god bless the entire CRM family.
Geo O
13:15 11 Apr 22
I just bought my second time piece from Sandra/Carlos from CRM Jewelers, but this time around I visited their store in person, as soon as you walk into their store you feel welcomed, like you're part of the family. I will be a lifelong client of theirs. Also Carlos and Charlie know how to party lol , love the CRM family.
Yusef
11:49 10 Apr 22
Jordan Benjamin
18:13 09 Apr 22
I had an exceptional experience purchasing a Rolex from Sandra at CRM, who went above and beyond to find a pair of brand new 2022 Submariners for my friend and I while we were in Miami. She managed to locate two never-worn watches in less than 12 hours, which is no small feat and speaks volume about her knowledge and connections in this space. CRM is a family business, and we were treated like family from the first moment we walked in the door. The team stayed after closing hours to make sure we were taken care of and the entire experience was flawless. I highly recommend CRM and will purchase all of my watches from them in the future.To Sandra and the CRM team, thank you again for everything. The watches are beautiful and you can consider me a lifelong customer!
Demetri K
02:51 07 Apr 22
Charlie is amazing these guys are world class they make you feel at home I went in to look at a watch and fell in love with my dream watch. Just by walking into this place you learn a lot about watches from the wealth of knowledge from Charlie and his Dad. No jewelry store anywhere in the country can compete with them in knowledge and service great watches very clean and unique finds I will be doing business with them
David Kreshek
01:34 07 Apr 22
Great sales Thanks Raysa. Made everything easy. 😎🥰
andres cardenas
07:37 06 Apr 22
Just here for the support! Talked with them through e-mail. Even though we did not come to a closing deal i got my answers replied to quick and the person was really helpful.Best regards,A
J
00:33 03 Apr 22
These guys are the greatest. Stay Blessed God is the Greatest. One luv ✌🏽
Caetano
22:00 01 Apr 22
Carlos was a real gentleman with me, I’m a huge fan of the Channel, I’m from Brazil and was on vacation with my wife and stop by to meet the store, and I wasn’t expect to be so Well treated! I even took the Classic picture! 😊I’ll be in Miami in May and look forward to go to store again! Thanks for everything!
David Osborne
15:20 31 Mar 22
Thank You CRM Jewelers! You guys give an incredible opportunity for people to get the watch they desire, with honest, professional, and incredible quality.A big thanks to Raysa for walking me through the process, being patient, always responding, keeping a constant communication with me, and ultimately getting me the watch I wanted. Thank you Raysa!If you’re thinking about buying a watch from CRM, you’re in good hands they will treat you as if you spent $1,000,000.P.S. if your dream is to buy a watch.. with hard work, and a positive mindset you can achieve anything, just believe!Sky dweller because the Sky is the limit!
Luis Javier
17:02 26 Mar 22
Sandra took care of me. She showed me a ton of options and was great through out the process.
Onur Can
21:24 25 Mar 22
Customer service really sucks!Has no intention of any help, which is far from its YouTube show where they claimed to be friendly and helpful.. complete fake personas! (Check your Instagram)
Khabib eagle
11:33 22 Mar 22
Hello all the way from Australia I love watching you guys on utube everyday I'm planning to fly to Miami just to buy my first watch I refuse to buy it from anywhere else. #CRM4LIFE
Arnold Fidelino
22:17 21 Mar 22
My wife and I paid a visit to CRM Jewellers on our vacation in Miami and never felt more welcomed. What you see on YouTube is exactly what you get, gracious and friendly hospitality from the moment you walk through the door…not to mention an unbelievable collection of watches. My next watch will be purchased at CRM jewellers. Congrats on all the success guys! Looking forward to seeing you all again.
Daniel Gaston
17:21 10 Mar 22
these guys took great care of me and my lady, fairly priced AP and the best costumer service, they deserve to be an authorized dealer.
Latzi Mendez
09:00 07 Mar 22
Great honest customer service… Thanks Carlos
Chin Pathak
20:19 06 Mar 22
A++ customer service & experience. Carlos & the team offer a welcoming & inviting experience whether you are buying or selling a timepiece. Came from Detroit to do business with them & they made it a worthwhile experience!
Joshua Wegener
23:25 04 Mar 22
The CRM team and Charlie were absolutely awesome to deal with. I got a great watch at a great price and the overall experience was an absolute blast. I would highly recommend to anyone looking for a nice watch l. 10/10 service! Thanks guys!
Niko Rodriguez
22:04 04 Mar 22
Great service, great hospitality, and extremely friendly family like environment. Love these guys
Amir Zakhireh
21:59 04 Mar 22
These guys really treat you like family the moment we walked in the door. Prices are great and everyone is extremely knowledgeable on all watches and jewelry. Great store, great inventory, great family. I’m a lifetime customer now! Thank you guys for the service and the Cuban coffee.
Diego Bonilla
02:58 04 Mar 22
My experience today at CRM Jewelers was absolutely horrible. I am very familiar and used to the being around Jewelers and within the watch industry, but I have never been treated like I was treated before. I went into the store inquiring about a watch (Yellow Oyster Perpetual) and there was no legitimate effort from the staff at all. I tried having a conversation with Carlos, but he was just not having it-- as if I was not an important client and was being looked down upon for the fact that I was inquiring about a Rolex and not an AP or Patek. After a few minutes, someone helped me and I mentioned I was looking for a Yellow Oyster Perpetual. He then proceeded to show me a Datejust-- convinced it was an Oyster Perpetual. After being told they did have one, and after being shown a few Datejusts (while he insisted that it was an OP)-- they proceeded to tell me they did not have any and could find me one right away. He then offered to try to find me one and asked Carlos. Again, with no real interest, Carlos did start helping me out and was trying to see if he could find anything. In the middle of the conversation, he legitimately just walked out of the store without saying anything-- in the meantime, I was left clueless with what was going on in the middle of the store. After a few minutes, I came to the conclusion that the interaction was most likely the worse customer experience, and by far the worse experience trying to buy a watch, I have EVER had. As I was walking out of the store, Carlos and I crossed paths-- he was calmly walking back, laughing with another one of the workers there. Not sure where they went, but I am sure it was nothing that could make up for the fact he ghosted a customer mid-conversation. He did not even flinch or even asked to see why I was leaving or mention the fact that he literally walked out on me from his own store in the middle of having a conversation with him. These guys are horrible-- definitely not what you see on YouTube. If you are looking for a watch and a good experience, this is NOT the place. I would recommend ANY other watch dealer before this one. The disrespect I felt and the feeling of not being "important enough for them" was not even close to what you may get from walking into a new AD with no history-- it was by far worse. Total joke. If you are looking for any watch-- especially an AP or Patek-- I would recommend going to Timepiece Trading or any other well known dealer-- those guys are the real deal. These guys (CRM Jewelers) arent, don't waste your time.
Ryan R
22:26 23 Feb 22
My experience at CRM was fantastic! They make you feel like family. I have followed them for awhile on YouTube and I had to meet them for myself. I’m so glad I did. Very personable and knowledgeable and everyone had a great energy. Great family and trustworthy people! I will definitely be a return customer 👍🏼
Chris King
14:30 19 Feb 22
Charles Dominguez
01:31 19 Feb 22
Michael Castellano
01:42 18 Feb 22
I’m a huge fan of the CRM you tube channel. I also am a watch collector. My wife and I were going to palm Beach, FL for holiday. I told her I wanted to take a day to visit the CRM family.We made the trip. We met the whole family. Dan, Sandra, Betty, Big Willie, Charlie and the one and only Carlos. Man, was I happy to see that they opened their store to my wife and I like family opens their home to each other.We had coffee and talked for 2 hours. They are the nicest people!!My wife saw a Cuban link bracelet in rose gold she loved. Sandra helped measure for the order and get an idea of the size she wanted. I wanted it to be a surprise and told her we would think about it. Sandra played along.Once we returned home, I contacted Sandra. She was very attentive and to say that she was helpful was an understatement. She made the process very easy. She told me it would take four weeks more or less for the order to be done. She was right… Within four weeks she contacted me telling me the bracelet was finished. The buying process was easy and hassle free. I couldn’t have been happier. She sent me a tracking number and I received the bracelet the next day. My wife absolutely loved it!!! ❤️❤️Thank you Sandra for helping me surprise my wife with this beautiful bracelet. I will definitely be back to visit the CRM team and I will be purchasing my next luxury Time Piece only from CRM!!If you’re looking for a luxury Time Piece, gold chain or bracelet and many other items, I would strongly suggest you reach out to CRM Jewelers .Michael and Jenny Castellano
Nike Text
14:53 17 Feb 22
Perfect experience. William helped me secure my first watch and I am excited to work with them on future pieces.
Elio Arbolaez
21:22 14 Feb 22
Everyone at Crm was very helpful. Family owned and operated, would definitely recommend them to anyone in search of a new watch or jewelry!
Robert Larios
20:45 11 Feb 22
Just received my 18k 9mm Cuban Link. This was my first time making a huge purchase and was skeptical about wiring money and trusting the person on the Phone. Raysa cleared all those problems, she was amazing. Raysa went as far as letting me talk to her husband that made me feel like part of the Family. She constantly checked on the progress on my cuban and communicating with me on the progress, by far the most comfortable and and best choice choosing CRM to make my chain.
marc greenberg
12:01 11 Feb 22
Sandra, Carlos and family were a 10 out of 10 every step of the way! Their kindness and professionalism is unmatched. Thank you thank you thank you!
Augusto Lora
19:21 10 Feb 22
Great experience and everyone is super nice 🔥
Nathram Singh
19:19 10 Feb 22
I wish I could leave 10 stars best service best quality in the game, came in today with my friends and looked at some watches and jewelry, I had a lot of questions they were very patient and kind felt like I was part of the family.
David Chan
02:18 09 Feb 22
Visiting CRM Jewelers was the highlight of our trip.What you see on youtube is what you get - Honest, Humble and Hard working people.It was a real pleasure to meet Carlos and his beautiful family.Also Charlie was a great host and spent almost 2 hours talking watches with us.We will definitely visit CRM Jewelers again the next time we're in Miami.Spoiler for upcoming Episode: Charlie may have a GF LOLDavid & Betty
Betty
01:07 09 Feb 22
Visiting CRM Jewelers to meet Charlie and the fam was one of the highlights of our trip to Miami from NYC. Truly genuine, kind, and down to earth vibes. There’s no doubt we’ll be back!!Wishing you all the best and hopefully speedy recovery of the gram!
PostGameTalk
09:15 07 Feb 22
Haven’t shopped here but doing my part to help out anyway I can with your Instagram page being shutdown. Hope to be able to purchase a watch from you guys one day 🙏 God Bless
Anthony Barrouyer
23:50 05 Feb 22
Magnifique ❤️
Hazel Gil
23:48 04 Feb 22
Jenny was amazing and very pleasant to work with. I reached out to CRM Jewelers on Wednesday night, right away Jenny made sure to provide me with the utmost detail about the process to buy the watch I was looking for my husband. Today we received the watch and we are beyond thrilled!!!
Rohan Lal
23:47 03 Feb 22
They are selling a rolex submariner for 20k on their instagram and when i commented that you can go on Moda and buy the same watch for a few thousand cheaper and what they are doing is cheating customers that don't know any better they blocked me. Now everyone knows from where that Ferrari and Yacht came...... it's from cheating customers.
Monique Oliveira
22:52 02 Feb 22
I traveled from CT to sell my watches to CRM after watching their YouTube channel. My husband and I were very well treated and they paid us an awesome price for our watches. We went to various other stores and they paid the highest price. Carlos was very welcoming and made us feel like family. Thank you CRM! We will definitely be coming back soon.
Get ya Fundsupp
20:42 01 Feb 22
Marla Ludacka
19:27 31 Jan 22
boelsa
19:03 31 Jan 22
I reached out to CRM via messenger on Instagram. I mentioned the watches I was thinking of, I was going to pick one of them for a gift for my wife. I got an instant response. I then decided the next day to purchase. I called the number left for me in the chat. It was Jenny from CRM. We had a pleasant chat, I chose the watch on a Friday. I set up a wire for Monday, it cleared Tuesday and my watch arrived on Wednesday, for me to give to my wife. My wife loved the watch, It was a 2021 Rolex GMT Master ii Batgirl.I have the Pepsi edition, so I wanted to surprise my wife with a GMT as well. During the whole process from start to finish, Jenny would text or call to keep me up to date on the process. She was even excited that I was getting the watch to give to my wife. When the watch arrived ,right on time, she asked me to send her a picture of my wife wearing the watch. Jenny was so kind and fun to deal with. It such a great experience to deal with CRM (Jenny). I also, watch their YouTube show. Just a great family to do business with! I highly recommend doing business with CRM, I will again! Thanks, Jenny!-Mat Williams (boelsa)
Kairul Rizal
16:00 28 Jan 22
The best watch dealer in Miami !
Austin Turnquest
19:54 27 Jan 22
From start to finish, this was the most amazing jewelry shopping experience I’ve ever had. Jenny rolled out the red carpet for us. She was extremely patient with us!!! After we were finished there, she walked us down the street to another jeweler that had something else we were looking for. They said that my chain would take 4-6 weeks but it was complete and deliverd in 3!! When I opened the package, I couldn’t believe how beautiful the was… it turned out exactly like I hope it would, if not better! Thank you Jenny making our experience one to remember!! CRM your quality is UNMATCHED‼️
Luke Snyder
01:53 25 Jan 22
As a fan of the youtube channel, my wife and I went in to check out the store when visiting Miami. Carlos was loading up inventory to head to a watch show but took the time to meet and speak with us. Charlie went and stood in line to get us a local coffee while Betty and Sandra helped us pick out some watch options for my wife and gave recommendations for our trip. Will definitely be contacting them when either of us is ready to purchase our next watch because of excellent customer service and making us feel like family!
adam urizar
18:55 20 Jan 22
Awesome place! Sandra made the transaction smooth and seamless. I spoke with Carlos on my initial call and had a great time speaking with him as well. They are all very knowledgeable and friendly. My watch shipped and was delivered into CA without any issues. I highly recommend them and I will definitely be making future purchases with them. Thank you CRM team for a job well done.You have a lot of choices when it comes to spending you money but it feels great when you get this type of treatment in return.
Omar Pinelo
05:51 18 Jan 22
CRM the best jewelry store in Miami hands down. When you walk in you’re treated as family love everyone from Carlos to Charlie and Betty. They truly have your best interest at heart these are folks you can truly trust.
Àlvar Sanchis Ibáñez
22:52 14 Jan 22
Roman Radkovets
20:55 14 Jan 22
Happy I Purchased a Cuban link chain from Sandra. She kept me posted on the progress then sent me detailed videos of it once it arrived and was ready to ship out to me. It was a smooth and pleasant buying experience and I’d highly recommend them to anyone.
Ahsan Zahid
20:34 13 Jan 22
I had been following CRM Jewelers from afar for a long time on social media and I never thought I'd be able to purchase anything from such a reputable company.Recently, I was incredibly blessed to be in the position to surprise my father with a very nice timepiece, and, naturally, I figured the best place to shop would be CRM, especially since I followed them closely and thought it would be a great experience.I reached out via Instagram with my budget and details of what I wanted.The initial interaction was quick and courteous and I was promised a response in a few minutes with options for my purchase.After waiting a few hours without a reply, I reached out once more and was informed that the salesperson was understandably busy assisting another customer, and that they'd assist me immediately after.Almost two days later, I received two pictures and a video of a single timepiece without any accompanying information.By that time, I had already engaged with another jeweler in a different state who was considerably quicker in response time.In the end, I truly desired to purchase my first exceptional quality timepiece from CRM, and it would have been great if that could have been the case. It also wouldn't be a stretch to say that I was certainly expecting a much better customer service experience than I received.Note: The watch photo attached to this review is of the item I purchased from a different jeweler.
Mr Woody
20:14 12 Jan 22
Carlos and CRM Jewelers are hands down THE BEST in the business and will now be my GO TO for watches. He took care of me from start to finish, answered ALL my questions and communicated well. It’s impressive to see the owner of a company ( who is busy as hell ) do whatever it takes to make sure his clients are taken care of. Even though I’m on a different coast and have TONS of local options, I will only deal with Carlos and CRM in the future! They have the best selection and pricing so no need to look anywhere else. PS… Keep up the good work on the YouTube show!! Wishing you and your family all the best!
Eduardo Cuenca Jr.
02:50 09 Jan 22
See Carlos the only place to get your Cuban link chains and your Rolex watches the Bests anywhere in the world
Victor Brito
21:36 08 Jan 22
Todd Lawler
03:24 08 Jan 22
I drove over to check out the store, I'm a local resident fromMarco island/Naples FL. I wanted to thank Charlie and Carlos so much for the fun, hospitality and the cuban coffee! These guys are so nice and bluntly honest and know their product. They make you feel like family! I will be a client for life and back soon for my next purchase/acquisition. Thanks again for an enjoyable experience it's worth the drive to have a relashionship for future purchases! God bless to all of you and continued success!
Francis Esguerra
20:23 03 Jan 22
CRM is a family-owned Jewelry Store with exceptional customer service! Their primary focus is high-end timepieces. CRM only stocks high-quality inventory and they are extremely competitive. I highly recommend them!
Herman German
04:05 03 Jan 22
Stopped by. Items way overpriced and preferential customer service. The whole vibe was Meh. I ended shopping somewhere else.
Antonio Perez
18:36 28 Dec 21
Charlie is hands down the best. Knowledgeable, great customer service. Well be doing business for life!
Davone Barrett
18:00 25 Dec 21
Went to CRM after binge watching some of their video on youtube and i must say the I am extremely satisfied with the way the process and the way they treat their customers. I bought two watches from them and traded in a watch and the process couldnt have been any smoother. They treat every customer with respect almost like family. Carlos helped me find my dream watch and i couldnt have been happier
Juan Collado
05:02 21 Dec 21
Great service! Great people! Great attitude!
David Piccolo
17:49 16 Dec 21
The CRM team is first rate. After seeing the new python watch rolls on a YouTube video I reached out and Sandra responded. She helped with the purchase and was extremely professional. The watch roll arrived the next day and I couldn’t be happier with the product and buying experience.Dave
Corey D'Angelo
22:38 14 Dec 21
I’ve been watching CRM for the past year and a half and haven’t missed an episode. I finally had the chance to visit the store and I was blown away! The hospitality and vibe makes you feel like you’re hanging out with family. I look forward to purchasing some watches with CRM in the future. Shout out to Charlie for the great conversation and knowledge and also for gifting me a CRM shirt. Much love guys! So happy I got to stop by.
Jr Zingg
17:22 13 Dec 21
Excelente atención y profesionalismo, estoy muy contento con todas las atenciones del equipo, recomendado 100%
Hayden eddy
22:22 11 Dec 21
Excellent customer service, always looking to get you the best deal possible. As a long time YouTube follower it was a pleasure to visit CRM in person and they will be my go to for watches from now on.
Dayton Blanco
18:11 29 Nov 21
A friend of mine was selling his Cartier Roadster and needed someone the authenticate the watch ASAP. Carlos from CRM Jewelers was highly recommend by Mr. Diamond. I immediately called him and he told me to bring in the watch to CRM Jewelers to authenticate the watch. He was very nice and professional. He also did not charge me anything for the authentication of watch. I would definitely recommend CRM Jewelers.
RMG Javik
22:22 22 Nov 21
Centro de Viajes Ecuador
02:29 20 Nov 21
Great service and guidance on my purchase, very happy with my investment on my rolex watches, in the store you really feel al home. Thank you Sandra see you soon for sure.Tito Salazar.
Jan Kristanto
01:17 14 Nov 21
ordered a cuban chain link from crm (sandra), i am residing in Singapore and i received the links within 4 days of when the links are shipped. Sandra treated me in a fast professional manner and i would recommend crm to anyone 🙂
Santiago Aparicio
04:03 12 Nov 21
Carlos and William were amazing. They truly listen to your needs and make you feel at home. Also, Charlie and his amazing “cafecito” are very welcoming. Definitely coming back again 5/5.
Noraymis Paumier Prats
20:08 11 Nov 21
Muchas gracias Carlos por el servicio te mereces las 5 estrellas lo uno busca lo encuentra, mis mejores recomendaciones 👍👍👍👍
Sheyla Esquivel
22:15 09 Nov 21
Muchas gracias por su ayuda son lo mejor recomendados 100%
Abdul Aziz Qazi
20:20 08 Nov 21
Great experience. Charlie makes the process very easy. Highly recommended
Matt Villa
23:39 05 Nov 21
Very friendly and professional staff. In this business knowledge and trust are everything. Charlie and his team were easy to talk to and had a great selection of hard to find pieces. Cheers from California!
Neal Gulick
21:00 05 Nov 21
Jennys from sales was very exceptionally nice to talk to and was very helpful
Leo Diaz
18:43 05 Nov 21
Wow wow wow. No words to describe the level of class Jenny from CRM provided. I ordered a Cuban Link Chain just 1 week ago and I couldn't be happier. Jenny was professional throughout the whole process and helped me out pick exactly what I wanted. Answered all my questions I had and was so kind. This is the place and people where you want to do business with. Thank you again!! If I could give 10 stars I would!!
Salvatore Bommarito
20:38 01 Nov 21
I visited CRM jewelry while vacationing in Miami. What an amazing experience. I was able to meet Carlos the owner and the future owner Charlie. They made me feel at home and made me feel like I was part of the family. They were very knowledgeable and helpful. I’ve been to many ADs and grey dealers and this was by far the best experience Ive had. They literally let me try on a million dollars in watches. They never once pressured me, in fact encouraged me to take my time and think it over. I would definitely encourage anyone to stop by if you are in Miami.
Michael McHugh
00:44 30 Oct 21
What a fantastic experience provided by CRM Jewelers! If I could give them 6 stars I absolutely would. Their customer service is on point. I was in Miami for the night and looking to purchase a Cuban link so I called CRM. I spoke to Jenny, and she was super helpful quoting me on a piece and setting up my appointment for the following day. Upon arrival at the store we were offered Cuban coffee. The overall vibe was so warm and welcoming, and I could immediately tell that this is a family business. Carlos and Charlie are true masters of their craft and a wealth of knowledge. They gave me great advice on my purchase of a 7mm 14K yellow gold Cuban link chain and a 36mm Rolex Datejust. Betty was an absolute delight to deal with. She helped me every step of the way and provided an overall pleasant experience. Again, if I could give this business 6 stars I absolutely would. I have no shortage of nice things to say about the lovely people at CRM Jewelers. I am more than satisfied with my experience, and I will surely come back to visit next time I’m in town.
Justin T
20:41 28 Oct 21
Great guys. Carlos and Willie hooked me up with a beautiful AP
kareena leon
03:44 28 Oct 21
Thank you charlie for taking care of me and giving me the absolute experience i was looking for! definitely recommend 10/10
Robert Dunlap
11:25 25 Oct 21
After being a long time fan of the Youtube channel, I finally took trip down to Miami to visit the entire CRM team. Not only did I feel right at home but everyone made it their effort to treat me and my girlfriend like family. Charlie was amazing, educating me on not only watches, but the jewelry they offer as well. I was able to see all of the watches they had available with no issues, too include my grail Chocolate Everose Gold Day-Date 40. Their knowledge and transparency is impeccable.My girlfriend and I were able to spend hours our first day there, as we found ourselves there 3 days in a row. The first day we spent most of the time meeting everyone and learning. I think we did not discuss a single price until we were also out of the door. Charlie and Carlos encouraged us to take our time with our purchase, think about it, gave us the notorious "Must Do/See" list while in Miami and off we went. Betty is AMAZING and it was great to learn we are only 5 days apart from birthdays. Such a fun spirit and keeps all the guys in check lol.We came back the second day ready to purchase, confident in our investment. To see the store on a Friday was a thrilling experience, the waves of people coming in to shop and all the deals going on. It was admirable to see how every team member was taking care of everyone shopping. We spent a few hours there just watching and still engaging with the entire staff. Shout out to Willie too for being so helpful, super funny guy.Overall, the experience and service were out of this world. It was a pleasure to be able to speak with Carlos and learn how he began. It is truly family there. Thank you CRM for really making our time enjoyable and helping us with the first of many purchases.
Paulet M
18:18 15 Oct 21
Excelente atenciones de todo el personal especialmente por Carlos ,primera visita por la tienda y definitivamente la recomiendo !!!!!!! Espero visitarlos muy pronto !!!!!!
Brittany Chalmers
23:44 08 Oct 21
Carlos and his team were so friendly and helpful i called to see if they could shorten the link on my Rolex and Carlos told me I could come in right then and there. I came in and he fit my watch perfectly to my wrist. I was in and out so quick. Highly recommend. they provide great service.
Paul Gibbia
22:43 06 Oct 21
From start to finish my experience with Jenny was excellent. I live in New York and I was terrified to do business in another state. Jenny took her time and answered every question I had and made me feel very comfortable. I sent my chain to them they purchased it and put the credit towards my new chain. She sent me a video of the unboxing and weighing of my chain as soon as they received it. I now felt even more comfortable and I felt that she was honest about everything she was telling me. My new chain came sooner than expected and it was beautiful. She sent me another video of my new chain showing the weight, width, and thermo gun reading of the carats. I highly recommend doing business with CRM jewelers and especially Jenny. Thank you again!!
Ralph Santaniello
16:39 25 Sep 21
Bought my first Rolex from Charlie at CRM. They were awesome. Charlie spent a lot of time with me walking me through the process and options. A class act all the way. I had to wire the money and needed it shipped back to my home and that process went very, very smoothly. The watch came exactly when he said it would. The whole team are a bunch of rock stars. Everyone there are friendly and accommodating. I’m sure I’ll be back. Do yourself a favor and visit CRM, you will not be disappointed.
Georgio Pizza
11:51 25 Sep 21
very very professional and knowledgeable owners and staff carlos and his son charlie are so down to earth If you’re looking for an honest place to purchase your first high end watch do not hesitate to go here
Eric Rodriguez
23:21 24 Sep 21
daury estevez
13:30 24 Sep 21
The best watches store in Miami.. thanks you for your service guys… 🙏🏻🙏🏻🙏🏻🙏🏻
julio fermin
12:44 23 Sep 21
Excelente service
Alejandro Abreu Perez
22:13 22 Sep 21
Los mejores de Miami. Los más duro en los relojes 💪🏻
Lily Love
21:08 22 Sep 21
Gracias por todo, muy buen servicio ,los mejores de Miami
Mario Marrero
15:25 21 Sep 21
The pinnacle of excellence and quality. Don't waste your time going anywhere else.
DAGO CASILLA
20:57 18 Sep 21
Stop looking anywhere else! This is the place where you need to go! Not only is everything top quality but the customer service was just amazing! Definitely my go to spot from now on! Thank you so much william for everything you really made me feel like family! I will be coming back soon.
roberto garcia
23:40 16 Sep 21
Jacob Levinrad
20:06 16 Sep 21
Great spot, amazing service from experts
robert vento
18:00 16 Sep 21
Very good people,betty she is amazing I recommend to everyone 🙏🙏🙏
Mayte Rodriguez
17:15 16 Sep 21
Isabela Cosculluela
17:13 16 Sep 21
Roosvel Peña
05:24 16 Sep 21
Solanch Blanco
23:52 15 Sep 21
Dayana Abascal
23:46 15 Sep 21
Thank you, Ms.CRM !You guys are the best in the Industry, happier than ever with my purchase.
Gleidy Montero Ramirez
23:22 15 Sep 21
Muy buena experiencia me lleve cuando fui a Miami y entre en esta tienda para comprar unos aretes para mi hija. La atención que me brindaron fue excelente. Super recomendados!
Yulieth Linares
23:08 15 Sep 21
Definitely would recommend! Great customer service, makes sure you leave happy. I’m very pleased 10/10
Lourdes Jaume
23:04 15 Sep 21
Fui a esta tienda buscando un regalo para mi hijo, y me encontré con la mejor atención que un cliente puede esperar. Muy contenta con la cadena que escogimos para regalo de cumpleaños.Gracias a todos y los recomiendo 100%.
michel ley
22:57 15 Sep 21
Gracias a crmjewelers por su buen servicio al cliente muy satisfecho los mejores !!
Fabiana Perez
22:53 15 Sep 21
